> ## Documentation Index
> Fetch the complete documentation index at: https://mw-docs.middleware.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Jira

> Jira Integration - Setup & Installation Docs | Middleware

Integrate Jira with Middleware to create a ticket in jira for alerts. With this integration, the ticket will be created in your preferred jira board with alert details.

# Prerequisites

<Steps>
  <Step title="Middleware Account">
    Middleware Account with `admin` level access
  </Step>

  <Step title="Jira Account">
    Jira Account with `admin` level access
  </Step>
</Steps>

# Setup

Follow these steps to set up Jira integration with Middleware account.

* Login to the Middleware account and navigate to the Jira integration under the installation section.
     Login -> Installations -> Integrations -> Jira
* Click on the "Install" button to begin the integration process.
* You will see a new window pop up on the right side of your screen.
* In that window, add the Jira URL, Jira authentication details, and your email address, and click on the save button.
* It will integrate your jira account with Middleware.

<img src="https://mintcdn.com/middlewareio/cgLzouXcJUXtP_sv/images/integration/j1.png?fit=max&auto=format&n=cgLzouXcJUXtP_sv&q=85&s=b56a6e8545bb419a2de3c6a1111eb2d2" alt="" width="1920" height="949" data-path="images/integration/j1.png" />

# Assign alert to jira ticket

* Navigate to alerts from the left menu.
* To assign an alert to a team member, click on the Jira symbol for that alert.
* It will open a dialog box on the right side where you need to select the project name of jira and add details like task name, task summary, and task description.
* Click on the save button and a jira issue will be created in the project which you have selected with the details.

<img src="https://mintcdn.com/middlewareio/cgLzouXcJUXtP_sv/images/integration/j2.png?fit=max&auto=format&n=cgLzouXcJUXtP_sv&q=85&s=cde3015352bdb615e688f6e055f6ec09" alt="" width="1917" height="952" data-path="images/integration/j2.png" />

<img src="https://mintcdn.com/middlewareio/cgLzouXcJUXtP_sv/images/integration/j3.png?fit=max&auto=format&n=cgLzouXcJUXtP_sv&q=85&s=938ca749fbc143425cac841cd8fc7301" alt="" width="1920" height="948" data-path="images/integration/j3.png" />

# Troubleshooting

<Accordion title="Missing Integrations Menu">
  If you do not see the Integrations Menu in Middlware, that means your account has not been granted `Installation` permissions. Contact your system administrator to add the `Installation` permission to your user role in Settings.
</Accordion>

# Next Steps

* [How to Create Alerts](https://docs.middleware.io/workflow/alerting/setup-alert)
* [Dashboard Basics & Customization](https://docs.middleware.io/workflow/custom-dashboard/dashboard-builder-overview)
* [Getting Started With Real User Monitoring (RUM)](https://docs.middleware.io/rum/rum-overview)

<Note> Need assistance or want to learn more about Middleware? Contact us at support\[at]middleware.io. </Note>